Answers to Frequently Asked Questions about ILLiad

What is Interlibrary Loan?

Interlibrary Loan (ILL) is used by a libary which does not own materials needed by its patrons to get those materials from another library.

Interlibrary Loan may NOT be used to avoid purchase of required course materials. Students are expected to buy required textbooks.

Faculty should consult with the Acquisitions Librarian regarding possible purchase of books, videos, or DVDs to be placed on reserve as well as visual materials that will be used repeatedly in their classrooms. Interlibrary Loan and E-ZBorrow items can NOT be placed on reserve. Because copyright law restricts the number of articles that may be ordered without paying (sometimes significant) royalties, faculty members should check library resources before making assignments using recent periodicals.

Who may use Interlibrary Loan?

    At Andruss Library, ILL is available to faculty, staff, and students when materials they need are not in our collection or available through our many online resources. Faculty with Emeritus status are also eligible. Please, ALWAYS check our PRIMO online catalog (for books) or the Periodical Title List (for periodicals) before ordering through ILL to make sure we do not own what you need. You may consult with a Research Librarian if you are unsure how to do this or encounter any difficulty.

Is there a charge for Interlibrary Loan?

Most of the time, we are able to obtain materials at no cost to you.

PLEASE NOTE: due to copyright guidelines and the cost of copyright royalties, we cannot obtain duplicate articles for users during a calendar year. Please be sure to SAVE or PRINT your articles for future reference.

How long does Interlibrary Loan Take?

Many articles will arrive within 24-48 hours. Loans of books and microfilm are often available within one week. However, more difficult items could take as long as two to four weeks, so please plan ahead. The time it takes depends on how many libraries we have to try before we are successful and what method of delivery the lending library uses.

Certain items, such as rare books, very new books, audio-visual material, and theses can be difficult to obtain through Interlibrary Loan. You will be notifed if we are unsuccessful in filling your request.

Please know, we are working hard behind-the-scenes to get you the information you need as quickly as possible!

How do I get my Interlibrary Loan materials?

You will be notified by email when your requested material has arrived.

Books may be picked up at the Library Circulation Desk whenever the library is open. Microfilm and microfiche must be used in the Library. Occasionally, other material may be restricted by the lending library to "library use only."

Articles are posted to your ILLiad account as a PDF. You will receive an email when the item has been posted to your account. Log into ILLiad, and choose "View-->Received Articles" at the Main Menu.

PLEASE NOTE: due to copyright guidelines and the cost of copyright royalties, we cannot obtain duplicate articles for users during a calendar year. Please be sure to SAVE or PRINT your articles for future reference.

Where do I return Interlibrary Loan materials?

Loans (books, AV materials, etc.) can be returned to the Library Circulation Desk whenver the Library is open. Please do NOT use the outside bookdrop.

Articles are yours to keep. They are only made available for electronic retrieval for 60 days after arrival, so please retrieve them promptly. We cannot obtain duplicate articles for you due to copyright guidelines and the high cost of copyright royalties.

Can I renew Interlibrary Loan materials?

Yes, renewals on Interlibray Loan material may be requested at least 2 days prior to the due date. Some materials are marked as 'no renewal' when you receive them. These may not be renewed.

Renewals are made at the discretion of the lending library. If your renewal request is denied, the material must be returned to the Andruss Library on or before its original due date.

To request a renewal, log in to ILLiad and click on 'Received Materials'. Click on the transaction number of the item you'd like to renew and then click on 'Renew Request' in the upper left. You will be notified by email with the approved renewal date OR if the renewal is denied.

ILL materials are only eligible for one renewal.

My Interlibrary Loan Materials are overdue. What do I do?

Please return overdue items to the Andruss Library Circulation Desk at once. Overdue items are NOT eligible for renewal. You will receive overdue notices via email as items become overdue; courtesy notices to remind you of upcoming due dates are issued (generally) 3 days before an item is due. Your ILLiad account will be blocked once an item is 10 days overdue and a $15 fine will be assessed to your Library account. A block will also be placed on your MyHusky account.

I've lost or damaged my Interlibrary Loan item. What do I do?

Please let the ILL Office know if you've lost or damaged an item. We can be reached during normal business hours (M-F, 8 a.m. to 4 p.m.) at (570) 389-4218 or send an email to

We will contact the lending library and obtain a replacement cost for you. Replacement costs are set by the lending library, and are often quite expensive ($100 and up), so please treat your ILL items with care!

Where's my article?

Articles are posted to your ILLiad account as a PDF file. You will receive a notification email with retrieval instructions when the article arrives. To view articles posted to your ILLiad account, simply log in to ILLiad and choose View --> Received Articles from the Main Menu.

If you have NOT received a notification (or cancellation) email, we are still trying to obtain the article for you. Please contact the ILL Office if you have concerns.

Who do I contact if I have problems with or questions about Interlibrary Loan services?

Please call the InterLibrary Loan office at (570) 389-4218 or send an e-mail to