Answers to Frequently Asked Questions about Document Delivery Services

What is Document Delivery?

Document Delivery supplies users with copies of articles and book chapters from materials Andruss Library owns in print or microform.

For Distance Education students, Document Delivery can also provide books Andruss Library owns, mailed to their home address.

Who may use Document Delivery?

    At Andruss Library, document delivery is available to faculty, staff, and students. Faculty with Emeritus status are also eligible.

Is there a charge for Document Delivery?


How soon will I get my article?

Document delivery requests are processed on a first-come, first served basis as staff time permits. We will endeavor to get your article to you with 2 working days, but our average turnaround time is about 18 hours. If you need the item sooner, please visit the library to view or copy it yourself.

Excessive requests (more than 5 per day) from a user will be set aside to process requests from other users.

How do I retrieve my articles?

You will be notified by email when your requested material has been scanned.

Articles are posted to your ILLiad account as a PDF. You will receive a notification email with retrieval instructions. Articles are only available electronically for 60 days. Please retrieve and SAVE them promptly.

How many requests may I submit?

We ask that you limit your Document Delivery requests to no more than 5 per day. Requests over that threshold will be set aside to process requests for other users.

Why was my request cancelled?

Due to technological and copyright considerations, we will only scan articles less than 40 pages. Requests for more than one chapter from a book or multiple articles from a single journal issue will not be honored.

If your citation is incomplete or if we are unable to locate an article based on your citation, we will cancel the request. Please verify your citation and contact us with further information.

Sometimes Document Delivery is not possible because of the condition of the item. In these cases, we will ask that you come into the library to view the item.

Who do I contact if I have problems with or questions about Document Delivery?

Please call the InterLibrary Loan/Document Delivery office at (570) 389-4218 [Mon.-Fri., 8 a.m. to 4 p.m.] or (570) 389-5166 [Sun.-Thurs., after 4 p.m.] or send an e-mail to